Alfa Laval: unveils remote service software tool

(CercleFinance.com) - Alfa Laval has unveiled a remote service guidance tool to ensure customer service in times of social distancing and travel restrictions.


With its "IFS Remote Assistance" software, the Swedish engineering group said it can respond promptly to service needs, perform virtual trouble shooting and remotely guide the customers through different service steps.

It enables two users in different places to collaborate and interact in real-time while telestrating, freezing images, using hand gestures, and even adding real objects into the merged reality environment.

This means that the customer can assign the actual work to their engineers who are then remotely guided by an Alfa Laval expert, the group said.

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